Economic Support

Question 1

Where do I report a lost or stolen FoodShare (QUEST)card?

Accepted Answer

Call Customer Service at 1-877-415-5164 or
TTY for Hearing/Speech Impaired 1-800-947-3529

Question 2

Where do I get my account balance for my FoodShare Card?

Accepted Answer

Call Customer Service at 1-877-415-5164 or
TTY for Hearing/Speech Impaired 1-800-947-3529

Visit your ACCESS account or the MyACCESS mobile app
 	Visit the ACCESS ebtEDGE webstie(link is external) and select Cardholder Login.
 	Use the ebtmoblie app(Link is external). Download the app at the apple store or google play
 	Call Quest Card Service at 877-415-5164.

Question 3

When do I get my FoodShare benefits?

Accepted Answer

Benefit distribution is based on 8th digit of the case heads Social Security number:

If the 8th digit of your Social Security number is…
Your FoodShare benefits will be available on your Wisconsin QUEST card on the…

0
2nd of each month

1
3rd of each month

2
5th of each month

3
6th of each month

4
8th of each month

5
9th of each month

6
11th of each month

7
12th of each month

8
14th of each month

9
15th of each month

Your benefits will be available on your specified date-even if it falls on a weekend or holiday.

Question 4

Where do I report a change of address?

Accepted Answer

You can report a change by calling the IM Central Consortium at 888-445-1621 or online through Access.wi.gov

Question 5

What verifications do I need to bring to my appointment or send in with my application?

Accepted Answer

Visit https://dcf.wisconsin.gov/files/publications/pdf/2372.pdf to view the “What to Bring List”, which details the documents required to complete the application process.

Question 6

How to submit my documents?

Accepted Answer

Send documents through the mail to Centralized Document Processing Unit (CDPU) PO Box 5234 Janesville, WI 53547-5234/ Fax number: 1-855-293-1822/ or Update documents online by visiting ACCESS account

Question 7

What can I do to make sure my application is processed as quickly as possible?

Accepted Answer

Please attach copies of all needed verifications to your mail-in application to assist in the prompt processing of your application. Make sure all verifications are readable. If you need to submit verifications without the application, please put your name and social security or case number on the document.

Question 8

How often do I have to complete a renewal?

Accepted Answer

The state requires a renewal of your benefits for FoodShare, medical assistance, and Child Care once a year, but sometimes a six-month review will be required. A review must be completed even if there have been no changes which can be completed by phone, in-person, mail, and/or online.

Question 9

Do I need to schedule an interview to apply for benefits or to complete a review?

Accepted Answer

If you are applying, or completing a review, for food stamps or child care, you must complete an interview. This interview may be face to face or a telephone interview.
If you are applying for medical assistance, you may apply with a mail-in application. You can request a mail-in application by contacting the IM Central Consortium at 888-445-1621 and we will send an application to you. You can also use the mail-in applications to complete your yearly medical assistance reviews.

Question 10

How do I get a BadgerCare/Foward Health card?

Accepted Answer

After you get BadgerCare Plus, we’ll send you a ForwardHealth card in the mail. If you had Family Planning Only Services, BadgerCare Plus, or Medicaid in the past, you won’t get a new card. You can use the same card you used before. Need a card? Go to your ACCESS account or call ForwardHealth Member Services at 800-362-3002. Your ForwardHealth card includes your name. It also has a 10-digit number and magnetic stripe. There is a place for you to sign your name as soon as you get it. If you need help, the Member Services phone number is on the card. You must show your card when you go to the doctor. You also need it when you pick up medicine at the pharmacy.

Question 11

When will my verifications be processed?

Accepted Answer

All verifications are processed in date order.

Question 12

When will my application be processed?

Accepted Answer

All applications are processed in the order in which they are received, which may take up to 30 days.

Economic Support

BadgerCare Plus

Wisconsin Medicaid

FoodShare (Previously Food Stamps)

Wisconsin Shares - Child Care Subsidy Program

Wisconsin Home Energy Plus Program (WHEAP)

Caretaker Supplement

Frequently Asked Questions

Contact

If the 8th digit of your Social Security number is…	Your FoodShare benefits will be available on your Wisconsin QUEST card on the…
0	2nd of each month
1	3rd of each month
2	5th of each month
3	6th of each month
4	8th of each month
5	9th of each month
6	11th of each month
7	12th of each month
8	14th of each month
9	15th of each month